Found out more about your passenger rights:
Passenger rights:

Federal Law Gazette on passenger rights and passenger obligations valid from section2 no. 40 Regulation (EC) no. 1371/2007

Current tariffs are available for download:
Personal travel luggage and goods tariff of the Zillertaler Verkehrsbetriebe AG (PT/GT ZB) valid from 01.01.2018

House rules 

Verkehrsverbund Tirol Tarifbestimmungen

Handbook für travelling with the (Austrian Railways) ÖBB

Customer satisfaction is extremely important to us. However, should you experience incidents or malfunctions that cause you inconvenience, please notify us of any concerns or issues, because that is the only way we can improve our service to you.

We will always be happy to address your concerns either in person, by telephone or email:

ZVB AG complaints hotline:

05244/606 – 0

Monday -  Thursday from 8.00am - 4.30pm
Friday from 8.00am - 12.00 noon 

Or send us an email stating your concerns:

Independent arbitration body of the Schienen-Control GmbH (rail watch)
Passengers who wish to contest the decision of the Zillertaler Verkehrsbetriebe AG e.g. in the event of delays, penalties, refunds or for a free conciliation procedure, may apply in writing to the Passenger and traveller rights agency using the online form or by post to the Agentur für Passagier- und Fahrgastrechte (Passenger and traveller rights agency), Linke Wienzeile 4/1/6, 1060 Vienna, Austria.