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passenger rights

Unabhängige Agentur für Passagier- und Fahrgastrechte (apf)
Passengers who disagree with the decision of the company can contact the apf in Austria. Please submit your documents by means of a complaint form on. If the electronic transmission is not possible for you, please send the documents by post to:
Agentur für Passagier- und Fahrgastrechte, Fachbereich Bahn, Linke Wienzeile, A-1060 Wien.

Current tariffs are available for download:
Personal travel luggage and goods tariff of the Zillertaler Verkehrsbetriebe AG (PT/GT ZB) valid from 12.12.2021

Personal travel luggage and goods tariff of the  Zillertaler Verkehrsbetriebe AG (PT/GT ZB) valid from 01.01.2020

House rules 

Verkehrsverbund Tirol Tarifbestimmungen

Handbook für travelling with the (Austrian Railways) ÖBB

Customer satisfaction is extremely important to us. However, should you experience incidents or malfunctions that cause you inconvenience, please notify us of any concerns or issues, because that is the only way we can improve our service to you.

We will always be happy to address your concerns either in person, by telephone or email:

ZVB AG complaints hotline:

05244/606 – 0

Monday -  Thursday from 8.00am - 4.30pm
Friday from 8.00am - 11.30 noon 

Or send us an email stating your concerns: